There are 16 launch puzzles that will queue for download once you open the game for the first time. You can quit the app or put the device to sleep without interrupting the downloads.

Oftentimes, the missing puzzle pieces are behind you. Try turning around while in the game to locate the missing pieces. You can also use the broom icon (hold until the circle is complete) below the puzzle shelf - this will retrieve all pieces that might have been placed far away.

Yes! You can play the entire game with Hand Tracking on Quest 1/2/3/Pro. Here’s a handy guide on getting started.

Watch these videos for a deep-dive walkthrough on how everything works!

00:00 - Creating/Joining a room

00:21 - Savegames (puzzle progression)

01:31 - Available puzzles

02:22 - Multiplayer gameplay

02:57 - Mute/Deafen

00:33 - Settings (Quest)

01:17 - Settings (Puzzling Places)

01:55 - Syncing playspaces

03:23 - Syncing playspaces (manually)

04:57 - App-sharing

03:26 - Puzzle Tools

03:51 - Disconnect/reconnect

05:12 - Picking a new puzzle

Sometimes add-ons or new content won’t work correctly until your game is fully updated. Updates usually install automatically, but if they don’t, you can update manually by following these steps:

1. Open your Meta Library.

2. Hover over Puzzling Places, click on it, and select Update.

3. Restart the game once the update finishes.

If the update option doesn’t appear or things still aren’t working, try uninstalling and reinstalling the app.

Don’t worry, your save data is automatically backed up and will restore when you reinstall.

If you own the PS VR version of Puzzling Places, you can upgrade to the PS VR2 version for free. All Puzzle Packs (DLC) are eligible for free upgrade as well.

Here is a quick guide on how to get the free upgrade:

1. Sign into your PSN account on the PlayStation Store

2. Search for Puzzling Places in the store

3. Checkout as normal. Instead of a purchase price, the game will show up as “free.”

4. To upgrade your DLC packs, follow the same process in the store or hub page. All Puzzle Packs that you already own on PS VR will be listed as “free.”

   • Alternatively, you can open Puzzling Places and navigate to the in-game store tab. The Puzzle Packs you own will show up as “free” and downloadable from the in-game store tab.

This is a setting exclusive for the Quest 3 verison of Puzzling Places where players can decide whether they’d prefer higher quality visuals or higher FPS in performance-demanding scenarios (high piece count puzzles, mixed reality). Refer to this walkthrough video for a more in-depth understanding of this setting.

If you either uninstalled Puzzling Places or somehow lost all puzzling progress, you might be able to restore the savegame files by uninstalling and re-installing Puzzling Places in your Quest.

Oculus Cloud Backups

If you either uninstalled Puzzling Places or somehow lost all puzzling progress, you might be able to restore the savegame files by recovering from Oculus Cloud backups!

1. Check if Puzzling Places was backed-up by Oculus by logging in and seeing if Puzzling Places is on this list - https://secure.oculus.com/my/cloud-backup/

2. If yes, then uninstall Puzzling Places from your Quest then redownload and install it once again.

3. Once you launch the game, the progress saved during the Oculus Cloud backup should be restored.

Quest: Your Quest should be continually backing up your puzzle progressions via the Cloud Backups feature. If you’d like to check or recover your cloud backups, follow the guide here.

However, if you’d like to manually backup your downloaded puzzles and their savegame files, refer to the instructions on our Backups page.

PS VR2: Your PlayStation stores all your savegames locally in your PS5. PlayStation also offers a cloud backup feature for all PlayStation Plus members which stores your savegame data in the cloud. For more information, refer to this page.

New Puzzle Packs are released the first Thursday of every month! More info here.

We definitely have plans to release more free puzzles. Check out some of our previous free puzzles, Holiday Special, Halloween puzzle, and Blue Temple puzzle. More on the way!

Yes - as soon as it’s possible for us to add DLC, we certainly plan to make all the DLC available on PICO 4.

By selecting the trash icon on the puzzle in-game, this uninstalls the puzzle. Your puzzle progress remains so you can re-download the puzzle and continue playing where you left off. This gives you the ability to free up storage space.

Puzzle Pass is a monthly subscription option for Meta Quest players to gain full accessto theentire Puzzling Places’ library of Add-on puzzle packs, all for a monthly payment of 4.99$!

With Puzzle Pass, you gain access to all previously released puzzle pack Add-ons released for Puzzling Places on the Quest platform. You alsogain access toany new puzzle packs that are released throughout the duration of your subscription.

If there are certain puzzle or puzzle packs you’d really like to keep after you cancel your subscription, you can choose to purchase the Add-on puzzle pack through the Store (like purchasing any other DLC). That way, you get to keep those puzzles and continue playing them to your heart’s content.

You can subscribe to Puzzle Pass in-game by launching Puzzling Places, navigating to the Store tab, selecting the “more info” on the Puzzle Pass status bar, and selecting “Subscribe.”

Sure! Please send us an email at: contact@realities.io

With the Puzzling Places update to version 1.60-691, previously recorded "Time in Puzzle" data was unfortunately lost. This issue was resolved in version 1.60.2-694, so updating directly to that version or later should have preserved your data. However, some users still experienced data loss. Below is a step-by-step guide to attempt recovery.

Prerequisites:

• Correct Puzzling Places Version:
  Please make sure you are at least on Puzzling Places version 1.60.4-700. You can check which version you are on by looking at the version information in the lower left corner of the main menu:

• Appropriate Cloud Backups:
  Please make sure you have a previous cloud save that predates the update to version 1.60-691 on July 3rd, 2025 or whenever you made the update. You can check on your cloud save data under this link:

https://secure.oculus.com/my/cloud-backup/ Also make sure you have a cloud backup of your current state. You can trigger a cloud backup by un- and reinstalling Puzzling Places on your headset:

• Make sure you have the ability to connect your headset to a pc and retrieve and copy files to it. A meta guide on how to do this can be found here:
  https://www.meta.com/help/quest/308605304163937/

A Step-By-Step Guide

1. Make sure Puzzling Places is not running on your headset

2. Restore the cloud save data from before the update:

3. Connect your headset to your pc and navigate to the following path:
   This PC\[Your Quest Device]\Internal shared storage\Android\data\com.RealitiesIO.puzzlingPlaces\files\SaveGames
   and copy the PuzzlingPlacesApp.sav file to your pc

4. Disconnect your headset from the pc and restore the cloud save data from your current state:

5. Connect your headset to your pc again and navigate to the path:
   This PC\[Your Quest Device]\Internal shared storage\Android\data\com.RealitiesIO.puzzlingPlaces\files
   Create a new Folder called “SaveGameImport”:

6. Copy your previously copied PuzzlingPlacesApp.sav file inside this folder:

7. Disconnect your headset from your pc and start Puzzling Places. The “Time in Puzzle” data from the old save game should be restored. You can now delete the “SaveGameImport” folder on the headset if you like.

You can find the save files for Puzzling Places on Steam at %localAppData%\PuzzlingPlaces\Saved{SteamUserId}\SaveGames

To verify your Puzzling Places game files on Steam:

1. Open Steam and go to your Library

2. Right-click Puzzling Places and select Properties

3. Go to Installed Files

4. Click Verify integrity of game files

5. Wait for Steam to check and repair any missing or corrupted files

Once it’s finished, restart Steam and launch the game again.

Grabbing / Selecting: To grab puzzle pieces or other items, move your hands onto the object and pinch with your index finger and thumb finger.

Pulling: To pull puzzle pieces or other items, aim to the object of interest with your palm, pinch and hold with your index finger and thumb, then give it a quick pull backwards.

Push-back (simple): To push puzzle pieces or other items back, pinch twice the item with your index finger and thumb.

Push-back (Precise): To push puzzle pieces with more precision, pinch twice and hold the item with your index finger and thumb, pull your hand back and slingshot it to the grid.

Switch Tabs: To switch Shelf tabs to reveal more puzzle pieces, aim and select (pinch) the dot icons under the Shelf.

Moving: To move within your puzzling environment, make a “thumbs-up” gesture with two hands to move them forward, backwards, or sideways.

You can always ask us in the #Support-🆘 channel of our Discord server! Always happy to help :)